10DLC Provisioning

When you purchase a new 10DLC enabled phone number in the Prompt.io platform, the phone number must be connected with our upstream providers. This connection establishes that the phone number is associated with your organization's 10DLC registration (Brand and Campaign).

This connection can sometimes take between 6 and 24 hours to complete. Some mobile carriers (i.e. T-Mobile) are still reviewing and approving this connection manually.