Request Assistance

🆘 Need Help? Request Assistance with One Click

Our support team is here to make sure you get help fast.
If you ever run into an issue, or even just need guidance, our Request Assistance button connects you directly with Prompt.io Support.

1. Click “Request Assistance” at the bottom left of your dashboard.

2. Fill out the Create a Support Ticket form:

   • Description — Tell us what’s going on. The more detail you provide, the faster we can help.

   • Screenshot (optional) — You can drag and drop an image or upload one directly.

     • In your screenshot, please do not crop anything out. It is useful for us to be able to see the following details in your screenshot:

       • The URL

       • Information about who is logged in

       • Which browser you're using

       • The operating system

       • The system timestamp displayed on your operating system

     • This tells us SO MUCH, and it saves you from having to type it out manually for us.

3. Enable 24 Hour Troubleshooting Mode (optional) — This lets our team temporarily access your organization’s account to troubleshoot faster. You can set the access duration for:

   • 24 Hours

   • 1 Week

   • 2 Weeks

Whether it’s a bug, a setup question, or a feature request, we’ve got your back.

📚 Learn While You Wait

If you’d like to explore on your own, The request assistance button is also a quick place to learn about our features and possibly even find the answer you're looking for at https://prompt.stonly.com

📩 Prefer Email?

You can always reach us directly at:
support@prompt.io

If you’ve got something urgent, don’t wait. Just click “Request Assistance.”
It’s your direct line to some of the best support in the industry.